Meet the team at Serra Hyundai Traverse City
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Dave Kelsey
CDJR Service Manager
Department: Management Team
As the Service Manager at Serra Traverse City, I am committed to putting people on the road to success. With a passion for helping others keep moving, I strive to ensure that every customer receives e...
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Susan Freshour
Customer Advocate
Department: Guest Service Team (BDC)
Hi! I’m Susan. I am a Customer Advocate and Appointment Coordinator here at Serra Traverse City. I am originally from Walled Lake, Michigan and I attended Walled Lake Central High School. I enjoy pro...
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Lisa Harris
Sales Consultant
Department: Sales
Rating: 4.9 / 5 (128 ratings, 91 reviews)
As a compassionate and enthusiastic Sales Consultant with 23 years of experience, I bring a unique blend of empathy, listening skills, and a genuine desire to make a positive impact on my clients' liv...
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Felicia Whittaker
Customer Advocate
Department: Guest Service Team (BDC)
I am brand new to the industry (December 2019), but I am thankful to begin my career here at Serra Traverse City. I understand the importance of excellent customer service, and I go that extra mile to...
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Jeremy Wood
Business Development & Technology Manager
Department: Management Team
As a Business Development & Technology Manager, I am recognized for exceptional execution and an unwavering commitment to delivering high-quality digital solutions. My primary focus is on driving digi...
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David Brenner
Product Specialist
Department: Sales
As a seasoned Customer Service Product Specialist with over 17 years of automotive experience, I am passionate about fostering exceptional customer experiences. My unwavering patience and clear commun...
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Lauren Piedmonte
Customer Advocate
Hi, I'm a Business Development Representative at Serra Traverse City. I'm originally from Rockford, but moved to Traverse City 12 years ago, and love living here. I graduated from Grand Valley State ...
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Michelle Rayner
Toyota Owner Loyalty
Department: Guest Service Team (BDC)
Welcome to Serra Traverse City! We have all of your vehicle needs here Sales, Service and Parts. We provide great customer service to all of our guests and proudly serve our community. I joined our ...
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Greg Walker
Parts Consultant
Department: Parts
I'm a Parts Consultant with five and a half years of experience, currently working at Serra Traverse City. I'm based out of Grand Rapids. My education includes Ferris State University and Northwestern...
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Patrick Lebron
Sales Consultant
Department: Sales
As a Sales Consultant with a year under my belt, I'm bringing my energy and love for connecting with people to the team at Serra Traverse City. I enjoy using social media platforms like TikTok to reac...
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Dan Swan
Hyundai Sales Manager
Department: Management Team
As a Sales Manager with Serra Traverse City, I'm dedicated to providing an exceptional customer experience that empowers you. My passion for customer service shines through in every interaction, ensur...
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Jon Rodriguez
Customer Advocate
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Karen Hartill
Customer Advocate
I’m a Customer Advocate, and my main focus is making sure our customers have a good experience. I enjoy helping people and problem-solving. I'm organized and I like to follow through on things. I work...
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Philip Stauffer
Service Manager
Department: Management Team
Rating: 4.8 / 5 (60 ratings, 41 reviews)
I'm a Service Manager, and I help people keep their vehicles running smoothly. I enjoy the challenge of diagnosing issues and explaining repairs in a clear way. I'm good at communicating with customer...
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Carl Lyons
Service Manager
Working in the auto industry for 30 years has taught me a lot, and I bring that experience into the dealership each day. My team can depend on me for the training, motivation, and assistance they need...